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Did I call it wrong?


Back in October I made a very downbeat assessment of the state of the economy and its impact on the CRM industry. While I winced hugely when Joel Spolsky announced the end of the tech recession back in February, a straw poll of vendors suggests that...
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Knol is open to everyone


A few months ago Google announced that we were testing a new product called Knol. Knols are authoritative articles about specific topics, written by people who know about those subjects. Today, Google made Knol available to everyone....
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See Real Web Addresses Before Clicking any Short U


Tiny URLs redirect you to another web page but you can't tell what website they link to by looking at the link. Long URL Please converts short urls to their...
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Two new improvements to Google results pages


Today we're rolling out two new improvements to Google search. The first offers an expanded list of useful related searches and the second is the addition of longer search result descriptions -- both of which help guide users more effectively to the...
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Make it Simple, Fun and Relevant - Part 2


Last week we discussed the three pillars on which we build our user experience. In addition to those three pillars, there are eight guidelines that we follow to ensure that our user interface is fun, simple, easy to use, and relevant to the enduser....
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Single Question Interview: Matt Jones


So, itís funny that Brandon just posted about how much he loves the Dopplr Annual Report, because, unknown to him, I had already emailed Matt Jones to ask about it. I thought it would make a good Single Question Interview, a new, and perhaps...
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