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Social Media Study, Customer Care Benchmarking


The news as of the first coffee this morning, and the music is The Marshall Tucker Band's first album, cleverly titled The Marshall Tucker Band. It appears we have a law 'n' survey theme going today, so let's get to...
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"404" Becoming Part of English Language


People who work in the IT industry have always used lots of jargon and acronyms which are largely a mystery to those in the outside world. However, some of these phrases have gone beyond the IT department and crept into everyday language. The number...
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Performance Culture vs Software


The main telltale is whether the CEO agrees to meet the software or performance training/consulting providers. In most cases, we've found the the organisation will go with the software solution when the CEO is not directly involved. If the CEO gets...
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Wikipedia Website Now Available for Mobile Devices


Wikipedia has launched a mobile phone optimized version of their encyclopedia website at mobile.wikipedia.org. Wikipedia has officially launched a mobile phone optimized version of their encyclopedia at mobile.wikipedia.org. This is a plain vanilla...
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How Do I Say that Word In Different Languages


Go to Google Suggest or Yahoo! Answers and you'll find tons of people asking queries like 'how to say [insert word here] in multiple languages.' People want to know how to say Sorry, Hello, Love, Grandma and even the color Green in different...
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Six tips to surviving CRM design hell...


Having spent the past six weeks in CRM design hell, I thought I’d share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isn’t the most fun...
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